Frequently Asked Questions

Below are listed our frequently asked questions. If you do not find the answer you are looking for, please contact us.

Moving In
Moving Out
Renting an Apartment

Q: How do I reach someone for a maintenance repair or problem?

A: Call our office during business hours (Monday - Friday 9:00-5:00) to report non-emergency problems.

Q: How do I reach someone for an emergency during non-business hours?

A: Call our office @ 315-445-9914 to reach our answering service and they will contact maintenance if it is a true emergency.

Q: What is considered a maintenance emergency?

A: An emergency would be no heat (make sure that it is not a National Grid problem in your area), sewer back-up into the building, severe plumbing leaks, electrical dangers...